Shipping Information
We ship memorial products throughout the continental United States. Due to the custom and personalized nature of our products, we take great care in packaging and delivering your order safely.
Shipping Details:
- Available to all 48 continental US states
- Shipping costs calculated at checkout based on size and destination
- Standard delivery: 7-10 business days
- Expedited shipping options available upon request
Please Note: We do not currently ship to Alaska, Hawaii, or international destinations.
Processing Time
Because each memorial product is carefully crafted and personalized to your specifications, please allow 3-5 business days for order processing before shipping.
Returns Policy
Due to the personalized and custom nature of our memorial products, we are unable to accept returns or exchanges on completed orders.
We understand the importance of getting every detail right. Before finalizing your order, please carefully review:
- Spelling and text accuracy
- Design selections
- Product specifications
- Shipping address
Our Quality Guarantee
While we cannot accept returns, we stand behind the quality of our craftsmanship. If your product arrives with a manufacturing defect or flaw in our workmanship, we will provide a full refund or replacement.
Eligible for Refund:
- Manufacturing defects
- Damage during shipping
- Errors in production that don’t match your approved specifications
How to Report an Issue
If you receive a product with a defect or issue:
- Contact us within 7 days of delivery
- Email [email protected] with photos of the issue
- Include your order number and description of the problem
We’ll review your case promptly and work with you to make it right.
Questions?
If you have concerns about your order before it ships, please contact us immediately at [email protected].
We’re committed to delivering memorial products that meet your expectations and honor your loved one’s memory with the care and quality they deserve.